Enquiry Categorization AI: Sorted, Prioritized and Filed Before Your Team Opens the Inbox
- 3 days ago
- 1 min read
Updated: 7 hours ago
An AI agent that reads your enquiry system on a schedule, sorts each message into your own categories, sets its priority and files it — leaving your team the judgment calls.
The work nobody budgets for
An enquiry system fills overnight. Someone opens each message, works out what it is about, decides whether it is today’s problem, and passes it to the right desk. None of it is difficult; all of it is slow. And the cost lands where nobody measures it — the urgent enquiry that waits three days because the person who would have recognized it was still working through Monday.
How it works
You set the categories, not the model
Categories, their criteria and the priority rules are configured in the settings — no code, no retraining. Administrators get a summary page of processing status and logs, with manual override for error cases, and failure notifications by email.
The agent files. Your team decides. Draft replies wait for a person to send; anything the agent cannot place is held for review. |
What changes, and what does not
The sorting, reading and filing that stand between an enquiry and the person who can act on it stop consuming a morning. Recognition happens on a schedule, not in the order someone opened the inbox.
The agent classifies, prepares and files; it does not send on its own authority.
See it against your own system
Bring your enquiry system to a demonstration. We will show you how the agent works for you.
